The council aims to attract more experienced workforce into the outsourcing industry and narrow the talent requirement gap currently faced by the industry.
PETALING JAYA: Outsourcing Malaysia (OM) plans to set up a talent council next year to attract a more experienced workforce into the outsourcing industry and close the talent requirement gap currently faced by the industry.
Chairman David Wong Nan Fay said the council will play an advisory role on the type of programmes and certifications to be introduced to the market for working executives, so that they can reskill and upskill their talent and then be absorbed into the industry.
“The committee members will include major employers in the outsourcing industry.
Beside that, we will work closely with Talent Corp Malaysia Bhd, Multimedia Development Corp (MDeC) and Pembangunan Sumber Manusia Bhd to close the demand and supply gap,” he told The Malaysian Reserve in an interview recently.
As at June 2013, the outsourcing industry has created 50,000 new jobs but as the industry grows, it has targeted to create at least 85,000 jobs by 2017, according to a report released by MDeC.
The number of fresh graduates is about 200,000 annually both from public and private colleges. Out of the 200,000, engineers and information technology graduates account for 70,000, which translates to less than 10% employability into the outsourcing industry.
Wong said OM is currently educating the fresh graduates and building awareness about shared services outsourcing (SSO) as a career of choice.
“OM has gone into universities and colleges, giving talks and organising job and career fairs to create more awareness and educate (them) about career opportunities.
“We recently organised talks at Taylor’s University, Inti International University and Universiti Teknologi Mara. The objective of the programme is to start them young. We will be continuing to do these programmes in universities and colleges,” he added.
He added that currently, the largest Malaysian outsourcing company employs only 5,000 people compared to over 100,000 employees in some of the larger firms in India and China.
“This illustrates the average size of outsourcing centres in Malaysia — which limits our capability for taking on volume- driven type of outsourcing projects,” he said.
The outsourcing industry currently employs more than 47,000 people and is expected to hit 88,000 by 2017 at a 12.2% compound annual growth rate.
The industry has created 7,000 new jobs as at June 2013 from the target 10,500 new jobs creation this year, according to statistics from Indiabased research and consulting firm ValueNotes.