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Almost 11,000 complaints made about GST

April 19, 2015

Ministry official says more people are aware, making use of GST apps

Alias-​​Ahmad_gst_600GEORGE TOWN: Consumers have lodge close to 11,000 complaints about the Goods and Services Tax in the 17 days since it was enforced, domestic trade minister secretary-general Alias Ahmad said yesterday.

A total of 4,672 complaints were received online at the web site and 6,150 via the ministry’s Facebook page and Twitter account.

By April 16-17, on average, complaints received had dipped by 29 per cent compared to when GST was first implemented, he told reporters after a GST anti-profiteering operation around Batu Ferringhi today.

He said public awareness had increased as 81,257 consumers were now taking advantage of My Kira GST application which had been made available for consumers to check on GST price comparisons.

“In addition, since the launch of the Ez-ADU application last Thursday, a total of 1,819 consumers have downloaded the facility to their smartphones and this is a good progress,” he said.

Alias said 47 per cent of the complaints were on the price increase of goods, 28 per cent involved GST on prepaid cards, 12 per cent were on traders not displaying their GST registration number, eight per cent on service charges and five per cent on other matters.

So far, the ministry had issued 614 notices under Section 21 of the Price Control and Anti-Profiteering Act 2011, to traders found selling goods at unreasonable prices.

“However, these traders have been given three days to submit the related documents and to state their strong reasons for the price increase, before enforcement action can be taken against them,” he said.



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