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No OKU card, but why so heartless, asks woman in car clamp video

 | November 21, 2017

Penang mayor assures standard operating procedures will be reviewed for such deserving cases.

VIDEO INSIDE

Eunice-Ooi-1GEORGE TOWN: The woman with a wheelchair-bound mother whose car was clamped by Penang city council officers yesterday afternoon has admitted to not having an OKU (disabled) card.

She said she had been so busy taking care of her mother that she had no time to get the pass.

She felt she had done nothing wrong as the OKU parking lot was meant to help disabled people like her mother.

A video of her and passersby arguing with enforcement officers who had clamped her car has gone viral.

Her car wheel was clamped for parking in the disabled lot on Macalister Road. Her car did not have an OKU card, parking pass or sticker.

Today, the Penang Island City Council met the woman and assured her that her parking summons will be voided and her disabled parking pass application expedited.

Penang Island City Council mayor Maimunah Mohd Sharif greeting Teoh, 72. Teoh and her daughter Eunice Ooi were made to wait by the curbside after their car was clamped on the disabled lot.

Penang Island City Council mayor Maimunah Mohd Sharif greeting Teoh, 72. Teoh and her daughter Eunice Ooi were made to wait by the curbside after their car was clamped on the disabled lot.

The mayor also vowed to improve standard operating procedures for enforcement officers in such cases.

The woman, Eunice Ooi Chee Lin, 40, is a part-time insurance and real estate agent.

Her mother, Teoh Ah [email protected] Teoh Ah Hun, 72, was recently diagnosed with Parkinson’s disease and also has Stage 1 breast cancer, diagnosed two years ago. She is too weak to walk and hence has to be wheeled about in a wheelchair.

At noon yesterday, the mother and daughter had gone to two separate banks on Macalister Road to withdraw their savings to repair the leaking roof of their pre-war shophouse on Kedah Road here, which was damaged during the recent rainstorm and flash floods.

They returned from the banks at 2pm to find their Toyota Vios car wheel clamped and called the enforcement section for help.

Ooi said two officers only came two and a half hours later at 4.30pm.

She said she had to skip lunch and feed her mother some packed food by the roadside while waiting for the officers to arrive.

Ooi said she refused to pay the RM50 fine to the officers to release the wheel clamp. A bank officer who had served them earlier came out to pay the fine on their behalf later.

“I did not want to pay the fine as I had not done anything wrong. I was with my mum in a wheelchair and did not misuse the parking lot, which is meant for the disabled.

“Don’t they have any sense or moral consciousness after seeing us and my mother’s condition? They should have unlocked the clamp and let us go.

“Instead of that, they were asking us to ‘speak to our boss’ and advised us to drop my mother off by the roadside and go park my car elsewhere. Who is going to take care of my mother then?

“It is so cold-blooded, nonsensical, immoral and absolutely not civic-minded of the officers to do so,” Ooi said when met by reporters at the MCA Youth’s public complaints bureau on Transfer Road here this afternoon.

Ooi admitted she had yet to obtain an OKU or disabled card or even apply for the city council’s disabled parking pass.

She said her mother was just discharged from Penang Hospital on Nov 15.

“I had to get a full medical report in order to register for the card with the Welfare Department. After that, I have to submit that to the city council.

“That takes time as I am the sole caretaker of my mother.

“I have yet to do all that. What are we to do in the meantime while this pass gets processed?”

Ooi and her mother later went to City Hall at the Esplanade to meet Mayor Maimunah Mohd Sharif.

Maimunah explained to Ooi on how an enforcement officer determines if a disabled car park lot has been abused.

She said the council had received many complaints on those who are not disabled using disabled parking lots and hence had stepped up enforcement.

The mayor said those from out-station were usually advised to leave their OKU cards on the dashboard so no action will be taken.

She said if there was no city council OKU parking pass or the Welfare Department OKU card, officers were usually instructed to immediately issue a compound fine and clamp the vehicle.

She said enforcement officers are not allowed to act at their own discretion to avoid the likelihood of bribery.

Maimunah said following this incident, the city council’s Traffic Committee will review standard operating procedures when enforcement officers face cases similar to Ooi’s and recommend improvements.

“We have expedited the OKU parking sticker for you. If you can just get the OKU card for me, I will give you the sticker right away.

“Here is my handphone number, call me. Even at night, once you get the OKU card, give me a call. I will give you the sticker,” she told Ooi.

Ooi then thanked the mayor and told reporters she would head to the Welfare Department to get her OKU card done.

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