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Abysmal state of HTAR, Klang

July 9, 2012

FMT LETTER: From Dr Rigwarl, via e-mail

I’m a doctor working in Hospital Tengku Ampuan Rahimah (HTAR), Klang and I write to make known the collective grouses of my fellow colleagues and patients.

If you take a quick drive through HTAR today, the first thing you will notice is how atrocious the condition of the road at the entrance is. There is a huge crack, and it is filled up with rocks. Imagine an ambulance ferrying an emergency case in, having to pass that just to get to the emergency department?

Of course it all can be attributed to the fact that they are “renovating” and “upgrading” the facilities, but if you work here, or are visiting a friend or family you will also opine that this is taking far too long, and progress is far too slow.

One other issue that really is ticking me off is how unsafe the hospital has become, and how the hospital administration just doesn’t seem to care? Initially, security was provided by a company, the name of which I can’t remember, and they had plenty of guards.

They covered the Doctor’s hostel, the staff parking, the newly built three-storey parking complex next to the ambulatory care center, and generally did their patrols all over the hospital. Whilst that didn’t stop crime absolutely, there was at least a sense of security.

Today, the security contract is outsourced to Chico Force, and it’s pretty horrible. There is nobody covering the Doctor’s hostel, nobody covering the parking complex, nobody going on patrol. They just man wards, and the entrance to the hospital. Of course those places are important too, but should they really be limited to that?

Every month, there are news of cars being broken into, being stolen, and worse, people getting mugged. A houseman was once walking from the Doctor’s hostel to the ward via the allocated pathway (which is completely unlit by the way), and was mugged.

She lost everything she was carrying in her bag, her log book, her clothes for the morning, and needless to say, she was extended for the loss of her log book later on. Last month, a colleague’s Proton Satria was stolen, and later on a friend’s car got broken into and they took whatever they could find, including a touch and go card!

If that isn’t exciting enough, the father of a patient was lamenting to me the other day about how he was mugged and lost his motorbike as he was leaving the hospital after visiting his daughter the day before.

There is plenty of room for improvement, however, since nobody brings it up as everyone is too busy with their own work, everyone assumes there is no problem. I implore the HTAR administration, or even the Health Ministry do something about this! Working at HTAR really gives a new meaning to the term occupational hazard.


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