The flag carrier of Singapore has taken the top spot in the world airline ranking published this week by AirHelp, a technology company that provides legal services to airline passengers traveling into or out of the European Union.
AirHelp has analyzed the performance of airlines all around the world, considering factors such as punctuality, services and passenger experience. Ticket pricing is not taken into account in the ranking. The freshly published list sees Qatar Airways drop to third place, due to its punctuality. Singapore Airlines come top for punctuality, edging its way into first place overall. Etihad Airways completes the top three, coming in second place.
With the exception of Canada’s Air Transat (5), European airlines make up the rest of the top 10. The UK leads the way with two airlines in the top 10: British Airways (7) and Virgin Atlantic Airways (8). Both score eight out of 10 for quality of service. However, the highest-ranking European airline is Austrian Airlines (4).
As well as rating airlines, AirHelp applied the same criteria to airports around the world. Singapore again came out on top, with Singapore Changi Airport ranked number one, followed by Munich International Airport in second and Hong Kong International Airport in third.