4 tips when looking for a professional caregiver

A professional caregiver can deliver the right level of care and attention to an elderly person.

Asians tend to look down on children who send their elderly parents to a nursing home. Despite better care and supervision at these care centres, the concept of saving “face” prevents many from placing their elderly at these homes.

Plan B usually entails hiring a domestic worker to take care of them at home while also assisting with household chores.

But is a domestic worker equipped with the skills needed to care for those who are bedridden or who require palliative care? What if the elderly person suffers from dementia?

Although a dedicated caregiver may know how to clean and dress pressure ulcers or wounds, gently rub or massage and help with simple physiotherapy, there is no guarantee that they are trained or qualified to carry out such tasks.

For example, if a bed sore is not dressed right, the wound can become infected. Rough exercises on the other hand, could result in sore muscles.

A trained caregiver

While employing a caregiver is not common among Malaysians, there is a growing demand for trained and experienced caregivers for the elderly which has encouraged local healthcare entrepreneurs to venture into this area of expertise.

The aim is to provide a solution for those who wish to give their elderly the best care during their golden years.

It’s important to know if a potential caregiver has the right qualifications to care for someone who can’t care for themselves.

4 things to consider when looking for a professional caregiver

1. Trusted service provider. A little research on a company’s background will not hurt as you are going to entrust their employees with your loved one. Look for an agency with an established and reputable background in the field.

A legitimate agency will openly share reviews of past clients on their website whether it is a positive review or constructive criticism to improve their service.

2. Make an inquiry. Prepare a list of questions related to the care you need and what the agency can offer. The agency should be helpful as you are a potential customer. So feel free to address your concerns to the service provider’s customer advisors.

3. Get to know who the future caregiver is. It is important to know who your new in-house assistant is, so conduct a background check. Here are some areas of importance:

• Are they trained? What level of training do they have and where were they trained?
• Are they certified and experienced?
• Are they local nurses/caregivers or legal foreigners?

4. Ask for personal details. This would cover the caregiver’s culture, religion, and spoken language. This helps ensure that they will be a good fit for you and your loved one.

Having support in the home will give you a sense of added safety and security to continue functioning on a daily basis, safe in the knowledge that your loved one is in the hands of a professional.

When mobility and health problems are a concern, there is always the possibility of a fall, or an emergency that will necessitate quick action. In times like these, having a qualified and trained caregiver to watch over a loved one, is definitely reassuring.

This article was written by Fariza Kasani, a Care Manager with Pillar, and reviewed by Andrew Mastrandonas, Pillar’s Co-founder and CEO. Pillar provides a range of elderly at-home caregiving services, sending trained and certified professional caregivers and nurses to clients’ homes. For more information, visit here.