Survey: China, Singapore airports offer top customer service

A new survey reveals the best airports for customer service. (AP pic)

MONTREAL: When it comes to customer service, airports in Asia seem to have the formula down pat.

Because according to the results of a worldwide survey conducted by Airports Council International, China’s Chongqing Jianbei International Airport and Singapore Changi Airport lead the pack in the category of airports with more than 40 million passengers.

The results of this year’s edition of the Air Service Quality Awards are based on the answers of 650,000 travellers who were surveyed right before their flight.

Travellers were asked to rate their experience on everything from the efficiency, courtesy and helpfulness of the check-in, airport and security staff.

The two airports also nabbed the title of best environment and ambience, as measured by factors like airport layout, walking distance inside the terminals, flight information screens, comfort and cleanliness.

“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognise excellence in customer experience,” ACI World Director General Angela Gittens said in a statement.

“The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience.

When it comes to departure experiences, Dallas/Fort Worth International Airport in Dallas and Toronto Pearson International Airport were deemed the best in the category for North America.