75% Malaysian consumers choose Uber, not taxis

Syed Hamid

KUALA LUMPUR: The latest study by the Land Public Transport Commission (SPAD) has found that 75% of Malaysian users choose Uber over taxis.

SPAD chairman Syed Hamid Albar said that the online study involved 45,000 users.

“As much as 75% of the respondents in the study chose Uber.

“That’s the reality of things so far,” Syed Hamid told reporters after his visit to the Integrated Transport Terminal South (TBS) today.

Previous reports had stated that Uber users preferred the service as the vehicles used were better and the service was cheaper. They were also fed up of taxi drivers who refused to take them to their destinations, failed to use their meters and overcharged them.

Syed Hamid said that the working paper to allow Uber and GrabCar to operate as taxis will be completed before the end of the year.

He added that SPAD was currently studying and making several changes to it before bringing it to the Cabinet for discussion.

SPAD had previously said that a guide would have to be drawn up immediately to integrate existing taxi services with Uber and GrabCar to create balance and healthy competition between the related service operators.

He said that the guidelines were important for SPAD to resolve the conflicts between taxi drivers and Uber immediately as SPAD could not ignore the requests of users who preferred Uber.