KUALA LUMPUR: Rayani Air customers who purchased tickets using credit or debit cards but were not able to fly during the airline’s period of cessation of operations, should initiate a chargeback request to recover their monies.
In a statement today, the Malaysian Aviation Commission (Mavcom) said, the chargeback enquiries were to be made directly to their credit/debit card issuing banks under the category of services not received or a similar one.
“As credit/debit card providers may have different terms and conditions on chargeback services, we urge Rayani Air customers to engage with their respective banks as soon as possible.
“Consumers may also need to submit the necessary documents to their banks to facilitate the chargeback process,” Mavcom said.
In April, the Department of Civil Aviation (DCA) had provisionally suspended the shariah-compliant airline for three months for breaching regulations.
DCA Director-General Azharuddin Abdul Rahman said this was the first time an airline was suspended under Regulation 24 of the Civil Aviation Regulations 1996.