PETALING JAYA: Malaysia Airlines today apologised to passengers for the prolonged delay during its flight from Mumbai to Kuala Lumpur on Sept 8.
It blamed this on technical issues that required its engineers to carry out thorough checks on the aircraft to certify it airworthy.
This followed complaints by the passengers who said they were kept in the dark over the reason for the 19-hour delay. The flight, supposed to leave at 2am finally took off at 9pm.
The passengers complained that no MAS staff were on hand to brief them or to arrange for transport to a nearby hotel.
“Malaysia Airlines apologises to passengers of flight MH187 from Mumbai to Kuala Lumpur on 8 September 2016 for the prolonged delay caused by technical issues on the operating aircraft,” MAS said in a statement, Malay Mail Online reported.
During the ordeal, Facebook user Josh Awang had taken to Facebook to vent his frustration and said the passengers had to confront ground crew for information.
He also said the airline booked passengers into twin-sharing rooms, with strangers forced to stay together.
The airline said it tried to arrange for hotel rooms for all passengers.
“However, availability of single rooms were very limited. Meals were provided at the respective hotels.
“The airline regrets the inconvenience caused to guests and appreciates their patience and understanding.”