KUALA LUMPUR: Prasarana Malaysia Bhd, the owner of RapidRail Sdn Bhd (RapidRail), has been told to revise its standard operating procedure for evacuation of passengers in emergencies.
Transport Minister Liow Tiong Lai said he had also told Prasarana that during an evacuation process, passengers must be escorted for their safety.
His instructions come in the wake of a problem on its LRT service which forced passengers to walk along purpose-built walkways that are used for maintenance.
The rail operator came under fire on social media after dozens of commuters were stranded on the elevated train tracks along the Kelana Jaya line during rush hour last Friday.
Two earlier incidents had similarly left commuters stranded at several stations between Gombak and Putra Heights.
“I have told them to come up with a better SOP to smoothen the evacuation process and see to it that the passengers are escorted during evacuation to ensure their safety,” he was quoted as saying by The Star.
Prasarana group communications and strategic marketing head Lim Jin Aun had said yesterday that the safety of its users was its number one priority, and that it would never jeopardise their welfare at any time.