Refund on LRT, KL Monorail if delay 15 minutes or more

nancy-lrtKUALA LUMPUR: LRT and KL Monorail commuters will be able to receive a ticket voucher as compensation should there be a delay of 15 minutes or more in the scheduled journey, Minister in the Prime Minister’s Department Nancy Shukri told the Dewan Rakyat today.

In a parliamentary written reply to Koh Nai Kwong (BN-Alor Gajah), Nancy said commuters who do not wish to carry on waiting due to the delay in service by 15 minutes or more, will be able to “tag out” of the platform and receive a cash refund or a ticket voucher at the station’s ticket counter for a replacement journey the following day.

“The same policy will apply to the new MRT service, which is expected to begin operation by the end of this year,” she added.

Koh had asked if Prime Minister Najib Razak planned to follow in the footsteps of the United Kingdom and Japan, by implementing a compensation mechanism for public transport users.

This, he said, was to ensure the efficiency of LRT and KL Monorail services and in future, the MRT service as well.

Several LRT delays have been reported throughout this year, with the latest affecting the Kelana Jaya Line in September, resulting in thousands of commuters being stranded during the morning rush hour.

The LRT and KL Monorail service are operated by Rapid Rail Sdn Bhd, a subsidiary of Prasarana Malaysia Berhad, a government-linked company (GLC). Rapid Rail will take over the MRT service once it is launched.