PUTRAJAYA: The vendor in charge of the Malaysian Immigration System (myIMMs) was today given a stern warning by Deputy Prime Minister Ahmad Zahid Hamidi, who threatened to terminate its contract if services were not improved.
Zahid, who is also home minister, said the immigration department is dissatisfied with the vendor’s work on the biometric system and would give it a timeframe to comply with the agreed standards set out in the contract signed by the vendor and the government.
“We will look at the agreement and the timeframe stipulated in it.
“We can’t extend the timeframe because the services provided to the public and the tourists coming into our country are much more important,” he told a press conference at the Immigration headquarters here today.
Zahid was responding to a report published in The Malay Mail in May, that had revealed flaws within myIMMs, allowing for individuals to enter or leave the country via KLIA without any record of their movement.
When asked if the Immigration department could claim back the payment it had made to the vendor, Zahid said yes, as there are clauses in the service contract addressing this matter.
“If they fail to meet the standards agreed upon, we can impose certain penalties on them.”
The Auditor-General’s 2015 report released last month, stated that the RM29.9 million myIMMs was not up to mark.
The report also highlighted discrepancies in the contract management and said that full payment for uninstalled and unused biometric systems and equipment worth RM10.3 million had been made.