PETALING JAYA: Kuala Lumpur City Hall (DBKL) has denied allegations that its mobile app KLCares is no longer working after only one and a half years since its launch.
According to KL mayor Mohd Amin Nordin Abd Aziz, the app is still accessible and since it was launched in July 2015, around 1,400 complains were lodged through the app.
“It is an initiative by DBKL, to provide an alternative channel for the public to file their complaints, and make the process easier for them.
“So the issue of this app not functioning, or that it is a waste, is untrue,” he said in a text message to FMT.
Amin was responding to an allegation made by DAP’s Segambut MP Lim Lip Eng who yesterday, said checks he conducted revealed that the app is no longer available on Apple’s iOS app store.
And while Android users can still download the app through Google Play Store, they have complained of difficulties logging in, added Lim.
To this, Amin explained that the app is still available for download on Google Play Store, but not Apple’s iOS app store.
“The application was temporarily suspended since Nov 2016, due to Apple’s annual licence renewal.”
He also clarified that the app did not cost RM1 million as previously reported and pointed by Lim, saying it only cost RM80,000.
“The cost included the design, development and the integration with joint complaints system – the Integrated Public Agency Complaints Monitoring System,” Amin said.
The KLCares app was created to facilitate the management of public complaints and when it was launched, it was touted as a way for users to lodge their complaints on the go.