PETALING JAYA: Coming off their recent fifth anniversary celebration, Grab has landed in hot water with reports that one of its GrabCar driver-partners had raped his passenger.
Recognising the severity of the offence, Grab has accepted its responsibility to the passenger and her family, besides fully cooperating with authorities.
“We regret the incident reported on June 11, where a GrabCar driver had allegedly sexually assaulted a passenger.
“The news is deeply distressing and our priority now is to assist and provide support to the passenger and her family, as well as fully cooperate with the police and relevant authorities,” Grab country head Sean Goh said in a statement.
He added that with police carrying out its investigation, Grab would not make any further comment on the matter.
A police report was filed by the 29-year-old victim yesterday on the alleged rape incident.
According to Serdang police chief ACP Megat Mohamad Aminuddin Megat Alias, the victim said she had requested for the GrabCar service early yesterday morning, to go to her house in Bandar Putra Permai, Seri Kembangan.
Megat added that the suspect, who is 30 years old, had allegedly raped the victim, who was said to be in a state of drunkenness, at about 4am in his car.
Bernama reported earlier today that police had arrested the suspect in Sungei Buloh at about 10pm and had seized his car and clothes for further examination.
Meanwhile, Grab reiterated its commitment to safety saying it was always a priority for any of its services, which includes GrabCar, GrabTaxi, GrabShare and GrabHitch.
“We have a zero tolerance policy to any crime and serious misconduct by drivers, and have immediately removed the driver concerned from our platform, pending completion of police investigations.
“I am truly sorry that we have let down our users and community in this instance, and humbly ask our passengers and drivers to please allow us to keep improving the safety and reliability of our service,” Goh said.
He added that Grab will invest in further driver screenings and training, even as its existing rigorous face-to-face driver screening and criminal background checks continue.
According to Grab, it has supported its driver-partner’s app with a PDRM “panic button”’ for drivers to immediately contact the police in case of emergency and are now expediting plans to extend this feature to the Grab passenger app as well.
It was reported last week that the Land Public Transport Commission (SPAD) had instructed ride-sharing services, such as Uber and Grab, to provide an SOS button on its customer app in the event of emergencies.