No decision yet on Shell’s petrol price foul-up

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PUTRAJAYA: The Ministry of Domestic Trade, Cooperatives and Consumerism has not decided on the form of penalty against petroleum company Shell over the erroneous charge of RM4.09 per litre for RON95 petrol sold at some Shell stations last month.

Its minister, Hamzah Zainudin, said Shell had explained the mistake but the problem was complex and needed a detailed study.

“The case is still under investigation as the ministry requires more complete documents and other information.

“The ministry cannot penalise straightaway as the case is very complex,” he said at a media conference to announce the festive season price control scheme at his ministry today.

The ministry had said on May 23 that it would reveal the penalty against Shell within a week after getting an explanation from the company regarding the erroneous RM4.09 pricing of RON95 petrol on May 19 which went viral on social media.

Shell had said the wrong pricing lasted for about an hour-and-a-half and affected 160 transactions at the pumps. It added the overcharge would be refunded to customers.

Hamzah reiterated that any petroleum company that committed an offence and burdened their customers would not escape punishment.

On another matter, he said the ministry had discussed with petrol station operators on the mechanisms to determine current fuel prices.