SHAH ALAM: The incident where some tow truck operators asked for payment before helping to remove the bodies of six family members from a mangled and burned vehicle, which was involved in an accident at KM25, Jalan Bahau-Keratong in Jempol, Negeri Sembilan, last Sunday, has never happened before.
Fire and Rescue Department (Bomba) director-general Wan Mohd Nor Ibrahim said this was because most of the time, the operators volunteered to help in rescue operations.
However, he said the operators could still claim payment from the department if they wished to.
“Before this, such a situation (asking for payment) never arose because the help was considered as part of their CSR (corporate social responsibility) and so they did not ask for payment.
“If payment is needed, we will settle it after the rescue operation. Since this (accident in Jempol) was an emergency, we did not have the time to issue the local order (LO), that is the standard operating procedure,” he told reporters after the launching of Bomba’s Ops Raya 2017 here yesterday.
The event was launched by Urban Wellbeing, Housing and Local Government Minister Noh Omar.
Elaborating, Wan Mohd Nor said the department had used the services of tow truck operators before and payment was made afterwards.
The media reported that the Bomba took a long time to remove the bodies of the victims because some of the tow truck operators were reluctant to help as they were concerned over who would pay them for their services.
The matter slowed down the rescue operation, which began at 2.45pm, resulting in it being completed only at 8pm, after the rescue team got help from a Bahau tow truck operator.
Eight people, including six members of a family, were killed in the four-vehicle collision which occurred at 2.20pm.