Nancy: Over 50% taxi passengers use e-hailing apps

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KUALA LUMPUR: More than 50% of taxi users use the smart phone or e-hailing applications to get taxi service, said Minister in the Prime Minister’s Department Nancy Shukri.

However, she said, only 14% of taxi drivers use the same service to obtain passengers.

Nancy said taxi drivers should utilise technology to improve service quality.

“The e-hailing service should be seen as a competitor to the conventional taxi operating method and as an opportunity for the taxi driver to balance service offers with market demands and trends,” she said when tabling the Land Public Transport (Amendment) Bill 2017 for the second reading in the Dewan Rakyat here today.

The Bill, among others, proposes that the definition of “e-hailing” is included in the First Schedule of the Land Public Transport Act 2010 and makes the service, among others, Grabcar and Uber, a legitimate public service.

Nancy said e-hailing services should be permitted to operate as intermediary services, subject to provisions and legal enforcement.

“The regulatory move is to ensure that the use of technology brings a positive impact not only to taxi drivers, e-hailing vehicle drivers and passengers but also gives room to local entrepreneurs who are keen to explore opportunities in the industry through the development of local application systems,” she said.