KUALA LUMPUR: There was no breach of customer data in the internet glitch that brought down several websites in the Malaysian domain, among them satellite broadcast Astro, which were registered under the .my address.
Mynic Bhd, which provides domain services for .my and related services, said in a statement on Facebook, that by 3pm today the .my domain service had been restored.
However, it said the availability of some .my sites would take more time to be restored as the DNS servers “cycle their cache”.
“It is our highest priority to restore affected services as quickly as possible.”
It said it received a report of the .my domain services’ intermittent outages late last night.
“Our technical team acted upon the report and we are working together with the Internet Assigned Numbers Authority (IANA) and Verisign, in the US, to resolve the problem.
“As part of the resolution of the problem, Mynic’s DNS SEC key was refreshed and pushed to IANA servers.”
Bernama earlier reported that the Domain Name System (DNS) servers which handled the .my domain names appeared to have gone offline since yesterday and that had affected all .my domain websites.
Mynic Bhd, an agency under the communications and multimedia ministry (KKMM), said initial investigations found that the Mynic signing server experienced outage, causing the broken links with IANA.
It said Mynic’s quick-action team was placing priority on restoring the affected services.
Mynic said it had always been working on safeguarding domain names and improving security.
It is also collaborating with Malaysian Communications and Multimedia Commission (MCMC) to look at the situation holistically.
However, Mynic did not comment on complaints by internet users that it was late in detecting the problem.
Some had questioned whether the delay was due to the long Hari Raya break and asked whether Mynic’s staff were on duty during the time of the outage.
Communications and Multimedia Minister Gobind Singh Deo has asked for a full report on the incident.