KUALA LUMPUR: The Malaysian Muslim Consumers Association (PPIM) wants the domestic trade and consumer affairs ministry to monitor the activities and any misconduct of car repossessors or repossession agents (EPS).
PPIM chief activist Nadzim Johan said this was because many car repossessors failed to produce their EPS permit and official repossession letters from the bank when asked to by car owners.
“This is an oppression of consumers (car owners)… those with the permit should follow the standard code of ethics and procedures,” he said.
In addition to showing their permits, he said, repossession agents should also dress properly and not behave violently while repossessing cars.
He said PPIM also urged the ministry to release the statistics on current EPS permit holders as well as the details of those who had their permits revoked as a guideline for consumers.
“Right now, we don’t know the exact number of EPS permit holders or whether some people are abusing their permits,” he told a press conference here yesterday.
This followed a video which recently went viral, showing Nadzim thwarting an attempt by two illegal car repossessors to repossess a car.
The video had prompted many consumers to share their negative experiences with such “agents”.