Got an SST complaint? WhatsApp the domestic trade ministry

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ALOR SETAR: The public can now lodge complaints related to the sales and services tax (SST) by sending a Whatsapp message to 019-279 4317, said Domestic Trade and Consumer Affairs Minister Saifuddin Nasution Ismail.

He said the use of the social media application as an alternative channel was to facilitate consumers’ complaints. All they need to do is include their full name, an image of the receipt and the name of the premises.

“Action will be taken within 24 hours,” he said after attending an SST Implementation briefing session by the Customs Department here today.

He said the ministry has so far received 642 complaints via WhatsApp since the system was re-introduced on Sept 1, adding that most of the complaints were on prices of food and beverages at restaurants.

Meanwhile, Saifuddin Nasution said since the SST implementation, there had been a drop in the prices of goods by between 0.2% and 12.9%.

Meanwhile, Kedah Menteri Besar Mukhriz Mahathir said in his speech at the event that the SST implemented by the Pakatan Harapan (PH) government was more people-friendly as compared to the goods and services tax (GST).

“Through the SST, taxable items have been reduced to 5,000 goods or 38% as compared to 60% previously.

“The PH government has also promised not to embezzle funds collected through the SST and should any government representative be involved in any breach of trust, action would be taken,” he said.

Over 200 people comprising assemblymen, executive council members, heads of departments and government officials were present at the briefing.