Half of SST complaints relate to food and beverage, says minister

Domestic Trade and Consumer Affairs Minister Saifuddin Nasution Ismail says 2,000 SST-related complaints are received every day.

KEPALA BATAS: The domestic trade and consumer affairs ministry receive about 2,000 complaints daily from the public since the implementation of the sales and services tax (SST) on Sept 1.

Its minister Saifuddin Nasution Ismail said 50% of the complaints were related to the price of food and beverages, similar to the ones received during the implementation of the goods and services tax (GST).

“However, the complaints are sometimes not specific and I would like for consumers to help the enforcement officers by providing more comprehensive information to enable immediate action to be taken.

“On the complaints on food and beverage prices, I have requested the ministry to conduct checks more often by monitoring F&B premises to address complaints,” he said after launching the state-level SST Implementation and Enforcement Information Tour here today.

Saifuddin said the ministry was always committed to resolving complaints received from consumers and would take action on traders who were found to have raised prices unreasonably.

“Every complaint is treated seriously and our enforcement team will investigate the matter before taking action on the party concerned,” he said.

Meanwhile, during visits to several large supermarkets throughout the country, he found that 30 items that were the main necessities of the people did not undergo price increases.

“Recently, I visited several supermarkets and from my observations, I found that the prices of 30 major items such as oil, Milo, flour and disposable diapers did not go up,” he said.