Maybank’s major banking outage causes uproar on social media

Maybank says it is resolving the online transaction problems in batches.

PETALING JAYA: Maybank’s funds’ transfer services suffered from an outage for at least six hours today, with users on social media reporting they were unable to get security codes or TAC numbers to complete transfers across banks.

The bank’s customers have complained of being unable to transfer money through its teller machines and also through its Maybank2U service.

The timing was bad as many workers had just received their salaries and were paying their bills.

Based on complaints by users on Twitter, the issue also extends to other banks, with those transferring funds from other banks into Maybank being unable to do so.

Another user on the Lowyat forum claimed a debit card purchase did not go through, while another user said she was unable to get any TAC numbers.

A customer also claimed he could not use his Maybank ATM card to withdraw money at a different bank under the MEPS system. One customer claimed the problem had started in the morning.

However, as of 8.30pm, some users on Twitter had begun to report that their online fund transfer services had begun to work again. But at the same time, new complaints of being unable to transfer money cropped up.

Maybank has been mentioned more than 1,000 times on Twitter, with most of its complaints on the service, taking the number three trending spot on Twitter.

Maybank tweeted that its interbank transfer system, TAC texts to all mobile phones, reloads and “MEPS” system were experiencing “intermittent” issues.

“We are glad to inform that the issue has just been resolved in batches.

“Therefore, you may utilise all the facilities as usual. We regret the unpleasant experience earlier,” a customer service executive told a customer on Maybank’s Facebook page.

Maybank is currently Malaysia’s largest banking firm by market capitalisation and total assets. It was also the first to introduce online banking services in Malaysia in 2000.

According to SimilarWeb, Maybank2u is the fourth most visited website in Malaysia after Google, YouTube and Facebook.

A Maybank spokesperson explained that the service interruption occurred earlier this afternoon owing to a technical issue which affected MEPS, TAC and some card-related transactions conducted via the bank’s electronic banking channels.

“As of now, the issue has been resolved and services are back to normal.

“We apologise for the inconvenience caused and would like to thank our customers for their patience and understanding.”