PUTRAJAYA: Tenaga Nasional Bhd (TNB) should have their electricity meters calibrated to ensure accuracy, says Domestic Trade and Consumer Affairs Minister Saifuddin Nasution Ismail.
He said this was important to correct any weaknesses and ensure that electricity bill charges do not surge suddenly in the future.
“Our ministry has a monitoring body to ensure that weighing machines are certified.
“It would be better if the same system is used for electricity and water meters, if there isn’t any now,” he told reporters after attending an event organised by the Islamic Economic Development Foundation (Yapeim) here today.
Saifuddin said the issue of the surge in electricity bill charges had the attention of the Cabinet meeting today, brought up by Prime Minister Dr Mahathir Mohamad himself.
He said according to Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin, the matter had affected about 1.7 million account holders.
“Yeo also said steps were being taken to correct the situation and find out what caused it.
“She also instructed TNB to resolve the issue,” he said.
Saifuddin added that TNB should resolve the matter immediately for the sake of the consumers.
“I believe TNB has its own methods. If the consumer has paid, I hope TNB will give a rebate in the next bill and issue a new one to the consumers who have not yet paid,” he said.
Earlier today, TNB gave an assurance it will refund the excess payment made by customers — if it was proven that excess charges had been included in electricity bills.
The utility giant, in a statement, said it is currently focusing on ensuring every customer’s complaint is investigated and appropriate action is taken.
“This includes refunding the excess payments if it is proven that there were excess charges. It will be credited back to the customers’ bill.”
TNB said it took its customers’ concerns seriously regarding issues related to a significant increase in electricity bill charges and was committed to resolving them.