Expect fewer drivers and higher fares, warns Grab

Grab says those who are used to waiting for five minutes may now have to wait for 10 minutes.

PETALING JAYA: Grab warned today that new e-hailing regulations may result in fewer active driver-partners and cause fares to go up.

It said customers may experience more frequent dynamic pricing, depending on the location and time of day.

“When there are more people booking than the number of driver-partners available in an area during peak hours, rainy weather, or in more secluded places, prices go up,” it said in a statement on its website.

It said depending on the demand, those who are used to waiting for five minutes may now have to wait 10 minutes for their ride.

Grab also said that as commuters themselves, they understand the pain passengers feel when fares rise.

“However, with the possibility of fewer drivers on the road, you may experience an increase in dynamic fares, especially during peak hours and rainy weather,” the statement said.

It said that although the new e-hailing regulations were announced last year, the process of obtaining a Public Service Vehicle (PSV) licence was only formalised in April.

“Since then, Grab, together with our driver-partners, have been working hard to comply with the regulatory requirements,” it said.

The government had set tomorrow for all e-hailing drivers to apply for a PSV licence, which is also required for taxi drivers.

Drivers have to undergo a six-hour training session at driving centres and pay up to RM200 for the PSV licence.

They must get initial and annual vehicle checks at Puspakom centres, pass criminal background and medical checks, contribute to Socso, purchase e-hailing add-on car insurance, and equip their cars with safety gear, including fire extinguishers.

The estimated cost to complete the requirements is RM800.

Grab has advised passengers to book their rides early and said that getting a ride outside of peak hours will be easier. Peak hours are from 7am to 9am and 5pm to 8pm.