MAHB replaces network equipment that disrupted KLIA systems

Malaysia Airport staff attending to passengers waiting for flights at KLIA today. (Bernama pic)

PETALING JAYA: Malaysia Airports has replaced the network equipment that caused the disruption of systems experienced at KL International Airport (KLIA) since Wednesday.

The equipment is currently being tested and closely monitored for stability, Malaysia Airports Holdings Bhd (MAHB) group CEO Raja Azmi Raja Nazuddin said in a statement today.

“Since the replacement of the network equipment, we have seen positive progress in network stability.

“Critical systems at the KLIA main terminal are now mostly up and running.

“Nevertheless, we have adopted a cautious approach and will remain vigilant as we are still experiencing some intermittent issues.

“The KLIA main terminal is still experiencing some delays, but the situation is improving due to measures that have been put in place.”

The glitch had affected the internet connection, flight information terminals, check-in counters and the baggage-handling system.

Raja Azmi gave credit to the whole airport community “for rallying together in facing this challenge”.

“We have never seen better cooperation among airlines, who are all helping one another so that flight operations can continue.”

Raja Azmi said systems at KLIA’s second terminal, klia2, are generally not affected at present.

“While our focus remains on ensuring the continuous availability of the systems, we are also extending all possible assistance to the airlines and passengers.

“There have been flight delays and cancellations, but we are managing this by utilising all 38 aircraft remote bays.

“We are also providing additional buses and ground-handling services for the airlines to facilitate passenger movements at these remote bays.

“Other airports nationwide will also continue to extend their operating hours in the event that there are delayed departing flights from KUL.”

Raja Azmi said 1,000 additional staff are assisting passengers on the ground and to help with the manual sorting of the baggage.

“We are also working very closely with the airlines to ensure that bags are delivered to their rightful owners.

“The additional manpower will remain in place until the situation is back to normal.”

Raja Azmi said he was extremely appreciative of the general public’s patience and understanding in this matter.

“We deeply regret the inconvenience that has been caused.

“While the situation is improving, we still urge passengers to arrive at the terminal at least four hours prior to departure over the next few days.”

Passengers are also encouraged to continue using their respective airlines’ mobile apps or websites to check-in to avoid long queues at the airport.

They can reach out to airport staff for assistance or further information regarding their flight details.

“We encourage passengers to stay updated through our social media platforms.”

Earlier today, the Malaysian Aviation Commission (Mavcom) had voiced its concerns with regard to the disruption of systems at KLIA.

It noted that MAHB is working with all relevant parties, including the Civil Aviation Authority of Malaysia (CAAM) to restore the airport’s operations.