KTMB to upgrade servers to prevent another ticket booking systems crash

KTMB CEO Kamarulzaman Zainal (right) speaking to commuters waiting at the ticket counter in KL Sentral.

KUALA LUMPUR: Keretapi Tanah Melayu Berhad (KTMB), in explaining why its online booking system crashed yesterday, said its servers were not prepared for the spike in customers trying to get its Electric Train Service (ETS) and Inter-City tickets.

“The average ticket sales a day is 12,000. But we entertained close to 30,000 transactions yesterday, This caused a jam in our servers that recorded close to 400,000 users,” said KTMB CEO Kamarulzaman Zainal at a press conference in KL Sentral today.

KTMB managed to sell 57,441 tickets as at 10pm yesterday.

Kamarulzaman said the spike was because the tickets on sale were for journeys starting from December 2019 to February 2020. This period involves festival holidays for Christmas, Chinese New Year and Thaipusam.

In apologising for the trouble people had faced yesterday, Kamarulzaman said KTMB was taking steps to ensure its servers were capable of handling massive user traffic in the future.

“This includes upgrading the internet bandwidth for the online ticketing system from 100mbps to 200mbps

“We are also upgrading our server CPU’s capacity to make it faster,” he said,

Yesterday, people vented their frustration at KTMB ticketing counters and complained publicly after the company put tickets on sale for December 2019 to February 2020.

Users who couldn’t get their tickets lashed out at KTMB personnel at its counters in KL Sentral and online after its network slowed and crashed due to heavy customer traffic.

FMT received a letter from a frustrated customer, saying that an officer told her at 9.30am yesterday that 500 queue tickets had been given out and they were serving #18 then.

The Star reported another customer as saying that counters opened at 8.30am, but only 30 people were able to get their tickets by 2.30pm.