PETALING JAYA: Malaysia Airports Holdings Berhad (MAHB) today announced it had expanded the immigration arrival area at klia2 to almost twice its original size.
In a statement today, MAHB said that the new facility was opened three days before the new year, in time to welcome tourists in conjunction with Visit Malaysia 2020 (VM2020).
“Passengers will now be able to enjoy the spacious new processing area covering 1,400 sq metres.
“It can comfortably accommodate 1,000 people at any one time, compared to fewer than 500 before,” said MAHB group CEO Raja Azmi Raja Nazuddin in the statement.
“With full support from our partners, the Immigration Department and AirAsia, we completed the initiative in a record time of seven weeks to cater to the super peak travelling period during Christmas and the school holidays.
“We know that passengers are generally tired upon their arrival.
“Congestion at any of the critical touchpoints would just add to their stress,” he said, adding that the expansion will eliminate congestion at the arrival area.
The statement noted that the larger space will also prevent the immigration queue from spilling over into the corridor area that is connected to the arrival gates, especially during the peak periods.
Based on public feedback, MAHB has reconfigured the location of the immigration counters at the arrival hall to create more space — which it then used to implement the “snake queue” system.
MAHB said this queue system provides a more orderly experience as passengers queue in a common line — as opposed to separate lines for each counter.
Apart from reducing passengers’ stress about having to think about which queue to line up at, MAHB said the system also promotes a shorter average waiting time.
The newly-revamped immigration arrival hall is also more passenger-friendly with the introduction of priority lanes for disabled passengers and families with small children.
Ten of the 68 counters now have dedicated auto-gates for Malaysian passport holders to facilitate faster clearance.