PETALING JAYA: As more people opt for online shopping, the domestic trade and consumer affairs ministry says it is looking into improving legal protection for consumers.
A spokesman for the ministry’s corporate communications department told FMT there would be a review of current regulations to adapt them to a new range of complaints from consumers.
He said the idea was to ensure that existing laws were sufficient to regulate online transactions.
“Any online provider who conducts an unethical transaction will be investigated under the Electronic Trade Transaction Regulation 2012,” he said, referring to rules contained in the Consumer Protection Act.
He said the ministry would also look into other laws such as the Trade Description Act and the Price Control and Anti-Profiteering Act.
The spokesman said the ministry was determined to prevent online retailers from manipulating and confusing consumers by ensuring transparency with regard to such information as delivery costs, taxes, methods of payment as well as terms and conditions.
The ministry has an enforcement division, and the spokesman said it has officers with the technical capabilities to conduct investigations into online transactions.
He also said the ministry was aware that there had been delays in parcel deliveries since the enforcement of the movement control order.
He urged consumers to track their parcels through inquiry channels provided by online platforms.
In cases of prolonged delays, he said, consumers should lodge a complaint with the ministry through WhatsApp (019-2394317) or e-aduan at http:/[email protected] or by calling the toll-free number 1 800 886 800.
The spokesman urged consumers to do research on the sellers before buying from them.
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