SEPANG: Langkawi International Airport (LGK) has been recognised as one of the seven best airports in the world, and will join the Airports Council International (ACI) Director-General’s Roll of Excellence this year.
LGK has been acknowledged by ACI for consistently providing excellent customer services and facilities, according to passenger feedback surveys conducted by the council.
In a statement, Malaysia Airports Holdings Bhd group CEO Mohd Shukrie Mohd Salleh said the company was honoured to receive the recognition by ACI, the global voice of the aviation industry.
“We look forward to the public regaining confidence in air travel as we continually implement the highest level of safety measures at the airport and ensure that passenger experience is not compromised,” he said.
LGK consistently scored high marks for customer service and won ACI awards such as Best Small Airport by Region and Best Airport by Size (two million to five million passengers a year).
It has been inducted into the Director-General’s Roll of Excellence based on its track record of multiple airport service quality awards over a five-year period.
Mohd Shukrie described the recognition as a “testament of our commitment and efforts to continuously raise the bar in service and quality standards”.
LGK was upgraded in 2018 to cater for four million passengers a year. It recorded 2.9 million passenger movements last year, up 8% from 2018.
ACI will be announcing the airport’s achievement during the Airport Service Quality Customer Experience Week, scheduled to take place from Oct 26.