AirAsia needs to buck up

I am sharing my recent experience at Penang Airport as a concerned citizen who strongly urges AirAsia to improve their services there.

I believe it was Tuesday morning when I arrived at the airport and I was very much appalled to see that a few self-check-in kiosks were out of service, not to mention the closure of several bag drop and check-in counters. And some were being utilised as a manual counter too!

My family and I had to remain in the queue for more than 20 minutes. Apparently, from the grumbles I heard by families in front of me, this is to be expected when flying with AirAsia. I just could not believe my ears.

Is this really the standard that we are setting as we gear up for “Visit Malaysia 2020”?

A friend in Kuala Lumpur complained on her Facebook recently that she had encountered flight delays with AirAsia at klia2 airport. She was saying it happens all the time!

Imagine looking up at the information board only to see delays recorded on a number of AirAsia flights, including your own. This is extremely disappointing, to say the least!

I believe we all want to support local companies but not to the point where the service is just downright shameful to us Malaysians.

I hope AirAsia sees this a wakeup call and makes drastic changes before it’s too late because, let’s face it, despite calling themselves low-cost, their prices are not that much different from MAS or Malindo.

And yet when we complain about anything, they tell us to go fly with other airlines or that it is not their problem.

Siew Jhing is an FMT reader

The views expressed are those of the writer and do not necessarily reflect those of FMT.