The relative, who wished to remain anonymous, said no one from the government had reached out to the family to provide updates.
She said the family used to get at least one message from the officer.
“But we haven’t heard anything in the past two days.
“All that is happening now is beyond our imagination. We hope the government will keep us updated.”
It is understood that all 11 Malaysians are currently in the Malaysian embassy.
Tensions between the two countries reached a peak today, hours after both countries sent home each other’s ambassador, declaring them persona non grata.
This comes three weeks after the death of Kim Jong Nam, the half-brother of the North Korean dictator, after he was attacked by two women at the low-cost carrier terminal klia2.
North Korea has protested a Malaysian murder investigation into Jong Nam’s death and denied allegations that it was planned by Pyongyang.
Authorities have charged two women, a Vietnamese and an Indonesian, with Jong Nam’s murder. Police have also identified eight North Korean nationals for questioning, one of whom has since been deported.
Prime Minister Najib Razak tonight gave his assurance that the government will do its best to ensure the safety of Malaysians in North Korea, Bernama reported.
He said the government’s main focus was to ensure that the Malaysian citizens in North Korea returned home safely.
“I understand the feelings and concerns of the families and acquaintances of the Malaysians held back in North Korea,” he said in a posting on his blog.
Najib, who returned from a working visit to Jakarta this afternoon, had earlier chaired an emergency meeting of the National Security Council (MKN) following Pyongyang’s action today in imposing a temporary ban on all Malaysian citizens leaving the country.
According to Najib, he was given a detailed briefing on the current situation during the meeting that lasted 45 minutes.
Deputy Foreign Minister Reezal Merican Naina Merican said 11 Malaysians, including two from the United Nations World Food Programme (WFP), were currently still in North Korea and that they are safe.
The others consist of three officers and staff of the Malaysian Embassy and six members of their families.
Malaysians in North Korea barred from leaving, Khairy cries ‘hostage’