
MAHB’s clarification was carried in its Facebook account today.
It admitted the situation, as highlighted by blogger nicootan on June 29, had occurred from time to time on an isolated basis as a matter of expediency when there was an insufficient number of female aviation security officers during certain shifts.
“The standard operating procedure (SOP) for security inspection states that security inspection on a passenger must be performed by a staff member of the same gender,” the statement said.
It said MAHB would find ways to make its security screening process more efficient and ensure a more joyful experience for passengers.
“We value the feedback given and we regret any inadvertent inconvenience caused to our passengers,” the statement further said.
The travel and lifestyle blogger had in her blog, nicolekiss.blogspot.my, on June 29, made a posting titled “KLIA implementing male and female segregation during boarding”.
The posting received various comments from social media users.