Starbucks posts higher profits but Omicron adds costs

Starbucks posts higher profits but Omicron adds costs

The latest virus wave also exacerbated staff turnover, a thorn throughout the pandemic.

Starbucks saw sales drop in China in the wake of the country’s ‘zero Covid policy’. (AP pic)
NEW YORK:
Starbucks reported higher quarterly profits yesterday, but said an unexpectedly costly hit from the latest Covid-19 wave would lead to further price increases.

The coffee chain scored higher comparable store sales in the US in the quarter ending Jan 2, but lower sales internationally, with a big drop in China in the wake of that country’s “zero Covid policy”.

In its home market, Starbucks experienced “very strong” consumer demand over the holidays, chief executive Kevin Johnson told analysts.

But Johnson said Omicron weighed on the US results, leading to staffing shortages in its distribution and transportation network and higher Covid isolation pay for employees who became sick.

The latest virus wave also exacerbated staff turnover issues, a bigger problem throughout the pandemic, company officials said.

In light of the higher costs, Starbucks plans additional price increases “though the balance of the year”, Johnson said.

For the quarter, profits jumped 31.1% to US$815.9 million on a 19.3% rise in revenues to US$8.1 billion.

John Culver, the company’s chief operating officer, said Starbucks employs analytics in implementing price increases and has not seen “any meaningful impact” to demand following two earlier rounds of price hikes.

Shares fell 1% to US$97.80 in after-hours trading.

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