Mavcom doesn’t protect passenger rights, says AirAsia boss

AirAsia Group CEO Tony Fernandes says Mavcom should not adopt a ‘one-size-fits-all’ approach. (Reuters pic)

KUALA LUMPUR: AirAsia Group CEO Tony Fernandes today said the Malaysian Aviation Commission (Mavcom) does not serve as the “protector” of passengers’ rights as claimed by the regulator.

He said Mavcom should look at all possible solutions for passenger service charges (PSCs) rather than adopting a “one-size-fits-all” approach.

“Mavcom claims it’s protecting passengers. How can they when they want to raise airport tax and levy the same airport tax on KLIA and klia2 when it’s clear that klia2 is vastly inferior to KLIA?

“How are they protecting consumers?” he said in his latest Twitter post.

Fernandes said it is not fair for passengers to be charged the same airport tax for KLIA and klia2 when their facilities and services are at completely different levels.

He said klia2 should be charged a different rate given that the airport was built with no aerotrain, not enough seats in each lounge, narrow corridors as well as poor check-in facilities.

“Mavcom should walk the talk, not just put out press releases and say they are protecting the consumers.

“Is it protecting the consumers by allowing Malaysia Airports Holdings Bhd to charge the same airport tax for KLIA and klia2?” he added.

Transport Minister Anthony Loke Siew Fook had recently ordered Mavcom to review the current PSC to reflect the respective airport facilities.

He said the new rates might be implemented next year.

In response, MAHB announced that it would meet the minister to expedite the PSC review.