PETALING JAYA: Come Nov 5, motorists travelling along PLUS highways will no longer be able to reload their Touch n’ Go cards at all toll plaza exit lanes.
In a statement, PLUS Malaysia Berhad said the decision to do away with the service is aimed at reducing congestion caused by commuters reloading their cards at toll plazas along the northern region.
This happened most often between Hutan Kampung (Alor Star) and Ipoh Utara, and between Seremban and Skudai in the southern region.
“On average, reloading at the exit lane takes up to three minutes.”
PLUS went on to say that abolishing the reload booths along the highway between Ipoh South and Seremban had reduced traffic congestion by 60%.
The concessionaire said it was also to ensure the safety of its employees, noting that there had been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018.
PLUS advised motorists to ensure their Touch ‘n Go cards had sufficient balance prior to their journeys.
“We are also engaging with Touch ‘n Go Sdn Bhd to ensure their kiosks are in good working condition at all times.”
Over 11,000 reload facilities, it said can be found at ATMs, petrol stations, convenience stores and shopping malls.