PETALING JAYA: The domestic trade and consumer affairs ministry has urged transport minister Wee Ka Siong and the Malaysian Aviation Commission (Mavcom) to be more proactive on issues pertaining to AirAsia’s flight delays and rescheduling.
Its minister, Alexander Nanta Linggi, said this after the ministry contacted AirAsia’s management for an explanation following the receipt of numerous complaints from passengers whose flights had been rescheduled.
“Although matters concerning the aviation industry are under the ministry of transport (MOT), as a (domestic trade and consumer affairs) minister, I will interfere if customers’ rights are involved.
“I urge the MOT and Mavcom to be more proactive and step forward to seek the best solution on the (flight delay) issue,” he tweeted.
Nanta assured the public that his ministry would not “give empty words, dilly-dally, or perpetually investigate” the issue.
Among the issues he had highlighted to AirAsia were flight reschedules to more than six hours of the original times, and compensation.
“I was informed that AirAsia would give a full explanation on the issue within 24 hours,” he said.
Previously, he had noted that the flight delays to various domestic destinations had happened since the end of last month.
On May 8, Tuaran MP Wilfred Madius Tangau also vented his frustration after his flight was rescheduled from 8pm to 12.30am.
It happened two days after AirAsia apologised to two passengers whose flights were re-timed to nine hours later.