Unifi is a service by Telekom Malaysia Bhd, offering internet access and several other services to residential and business customers through an optical fiber network.

“Oh, Unifi. You are the national internet but having a breakdown on National Day. What an irony,” one netizen said in a post.

Another netizen lamented the disrupted services she experienced for almost 12 hours. “Too busy with National Day celebrations?” she said with sarcasm.

Meanwhile, a resident in Kepong, who wished to remain anonymous, told FMT he noticed that his internet line had been slow since last night.

Upon checking with Unifi’s customer service yesterday, he was informed that the issue would be resolved by 11am today. However, today, he was told that the internet service provider needed until 4pm to fix the problem.

Another netizen said the Unifi internet has been slow for weeks “and now gone”.

“If no internet service is available for many days, who is going to compensate me for the bill?” she said on X.

“I use Unifi internet because it’s the national internet for Malaysians, but the quality is lacking and users’ voices are not heard. This issue with the internet is not just a one-time occurrence … repeatedly, Unifi users have complained about your service,” said another netizen.

Checks by FMT found users mostly complaining on X about Unifi’s slow internet and service disruption numerous times throughout August.

FMT has reached out to Telekom Malaysia for comment.