In an effort to support customers during emergencies, PIAM said its member companies will prioritise dispatch for policyholders stranded on highways, or those involved in accidents, or in hazardous situations.

For non-critical services involving towing from residences or safe locations, it encouraged policyholders to schedule appointments in advance to manage available capacity effectively.

“To increase reach, some of our insurers are utilising their panel workshops to assist stranded drivers,” it said in a statement.

“As an alternative, some of our insurers may facilitate reimbursement for independent towing services, subject to the terms and conditions of the individual comprehensive motor policy.”

It also urged policyholders to take steps to minimise inconvenience, including contacting insurers via their 24-hour helplines or other official channels for real-time updates and announcements regarding service availability.

“Before engaging an independent tow truck operator, consult your insurer to verify your policy coverage. This includes confirming if reimbursement options are available and understanding the necessary documentation required for a claim,” it said.

PIAM also advised policyholders to keep all official receipts and service reports when their insurer approves alternative arrangements, to ensure a smooth reimbursement process.

The retail price of diesel in West Malaysia has risen steadily in recent weeks following the Middle East conflict.

On April 8, the finance ministry announced that the price of diesel in West Malaysia will be fixed at RM6.72 per litre, up from RM6.02 per litre.

However, the price of subsidised diesel under the subsidised diesel control system (SKDS) will remain at RM2.15 per litre. The price of diesel in Sabah, Sarawak and Labuan also stays at RM2.15 per litre.