From Ed Hamdan
In today’s competitive job market, candidates are expected to present their best selves, with polished resumés, tailored applications and thoughtful interview responses. Yet the hiring experience itself often remains inconsistent – and, at times, discouraging.
Having gone through multiple recruitment processes, I have noticed recurring challenges that many jobseekers quietly endure. These experiences are rarely discussed openly, but they shape how candidates perceive organisations and influence the broader talent landscape in Malaysia.
One of the most common issues is the lack of communication. Candidates have been known to go through several rounds of interviews, invest significant time preparing, and then receive no update on their application status.
This “ghosting” leaves individuals in limbo, unable to move forward with clarity, when a simple update or brief closure message can make a meaningful difference.
Another concern is the lack of transparency on recruitment platforms, particularly around salary expectations and job scope.
Candidates are often asked about their expected salary early on, yet clear salary ranges are not always disclosed. This creates an imbalance and can lead to misaligned expectations later.
Lengthy hiring processes also present challenges, especially when timelines stretch without updates. While thorough evaluation is important, efficiency and clarity are equally essential.
Without them, even strong candidates may move on.
It is important to acknowledge that recruitment is not without its constraints. Finding the right candidate requires careful consideration, and hiring teams juggle multiple priorities.
That said, improving the candidate experience does not require major changes: small, consistent efforts can have a significant impact.
Organisations could adopt standardised communication practices such as acknowledging applications and providing timely updates. Offering brief feedback where possible would also help candidates feel respected.
Clear job descriptions and salary ranges can encourage more transparent discussions, while setting realistic timelines and communicating them upfront can further manage expectations on both sides.
Ultimately, a considerate and transparent hiring process benefits everyone involved. Candidates feel informed and valued, while employers strengthen their reputation and attract stronger talent.
As Malaysia continues to develop its workforce, it is worth reflecting on how hiring practices can evolve alongside these ambitions. By placing greater emphasis on transparency and communication, we can create a recruitment environment that is both efficient and respectful.
Ed Hamdan is an FMT reader.
The views expressed are those of the writer and do not necessarily reflect those of FMT.