In a statement, EPF said to ease the online-only application process, members must ensure that their mobile phone number matches the one in EPF’s records to receive a one-time password (OTP) as well as an active bank account to receive payment.

It said all members below the age of 55 are eligible to apply for i-Citra.

Under this scheme, they can withdraw up to a maximum of RM5,000, subject to their total combined balance in both Accounts 1 and 2.

“The approved amount will be paid for a period of up to five months, with a fixed payment of RM1,000 per month, subject to the savings balance,” it said.

EPF said the first payment is expected to be credited into the accounts of members next month.

The i-Citra facility was introduced following the announcement of the Pemulih package by Prime Minister Muhyiddin Yassin on June 28 as a temporary relief measure to help EPF members tide over the economic impact from the Covid-19 pandemic as well as to balance current demands against future needs.

For further information on i-Citra and its application guidelines, members may refer to EPF’s website at www.kwsp.gov.my, or call the i-Citra hotline at 03-8922 4848.