Malaysia’s Covid-19 crisis sees 30% jump in delivery orders

Delivery orders have jumped 30% since the movement control order has come into effect from today till March 31.

KUALA LUMPUR: Delivery players are quite the big winners following the Covid-19 movement control order imposed by the government effective today until March 31, with some recording more than a 30% jump in orders.

Concurrently, the number of marts and restaurants eager to get on board delivery platforms has also increased significantly.

DeliverEat.my, established in 2012 saw restaurant requests rise by 300%.

“We operate in Kuala Lumpur and Penang. We see similar order growth trends in both regions,” DeliverEat Sdn Bhd chief operating officer Leong Shir Mein told Bernama.

Besides DeliverEat.my, Foodpanda, Grab and dahmakan have indicated that their food delivery operations will continue as usual during the two-week period.

In addition, Grab said it is looking to introduce car-based delivery services to ensure a continuous income stream for its driver-partners.

A rider with Grabfood estimated he has delivered 20 to 30% more during the Covid-19 outbreak, allowing him to earn more than before.

“I commend Grab for subsidising masks for us and introducing contactless deliveries to ensure we are not exposed to the virus,” he said.

Meanwhile, e-commerce platform company, Shopee is operating as usual and continues to see a higher demand for daily necessities and household items such as disinfectants, hand sanitisers and surgical masks.

“There is limited stock in the market for some of these products especially surgical masks and sanitisers.

“We are working very closely with manufacturers and suppliers to ensure these essentials are able to reach consumers’ hands without disruption,” Shopee’s regional managing director Ian Ho said.

He noted that more people were shopping online for such necessities but acknowledges that Shopee is not able to draw a direct relation to the trend with Covid-19.

“There are many other factors that drive sales like our recently-concluded 3.3 Mega Sale, which offered users products like laptops, smartphones, TVs and vacuum cleaners for only half the price,” he said, adding, Shopee has just launched a “fresh produce” category.

Ho said given the strong local product presence and wide assortment on Shopee’s platform, users can easily find a substitution for international products.

“We are also grateful that Malaysia is a producing and manufacturing nation; hence, we are quite self-sustaining,” he said.

For Pos Laju, it is business as usual without any change in the number of parcels received and processed.

“However, because of Covid-19, some delay is inevitable in the delivery of international mails from and to China,” according to its spokesperson.

The spokesperson said the duration of the delay could not be determined as many airlines had either suspended or reduced their frequency.

Amidst higher demand, QSR Brands (M) Holdings Bhd, the operator of more than 1,100 KFC and Pizza Hut outlets nationwide is serving customers via takeaway, drive-thru and delivery.

“KFC & Pizza Hut Malaysia will introduce a new option to enable ‘contactless delivery’ that allows customers to transact in an entirely contact-free manner, reducing the risk of the virus spreading,” QSR Brands managing director Nehchal Khanna said.

To help ease the burden of Malaysians during this period of uncertainty, KFC and Pizza Hut are also offering customers more value when they opt for delivery services.

They will get RM10 off KFC while Pizza hut is offering a “Buy One Free One” (regular size pizza) for every delivery order through websites, apps, and Foodpanda.