MCMC probes complaints on TM’s Unifi 500Mbps package

MCMC has given an assurance that the investigation into the issue will be conducted transparently and fairly.

KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) has commenced investigations into consumer complaints regarding the reduction of the upload speed for Unifi 500Mbps broadband plan launched by Telekom Malaysia Berhad (TM) last month.

MCMC, in a statement today, said the complaints stated that TM had offered 200Mbps upload speed for the 500Mbps Unifi broadband package.

After reviewing TM’s official website, MCMC said the complainants detected that the package had changed since Sept 2 with the upload speed being reduced by half to only 100Mbps.

“Similar complaints were also reported by several online news portals which considered users had been deceived by the package which was advertised last month,” he said.

MCMC said that it will not hesitate to take action against the service provider if the initial investigations find that there are elements that violate the interests of consumers.

The Communications and Multimedia Act 1998 pays close attention to the interests of telecommunication service users, said MCMC.

The commission gave an assurance that investigations into this issue will be conducted transparently and fairly.