Customers would pay the same fare as before or there would be a minor increase or decrease.

Grab said the fares were revised to pay more for time taken to complete the ride and less on the distance after drivers had complained that they did not receive enough to compensate for time spent in a jam.

The fare per minute was increased from 20 sen to 43 sen, while fare per kilometre was cut from 70 sen to 25 sen. The new fares begin today.

Grab also introduced a “far pickup” bonus and hourly cashbacks to better compensate its drivers during peak hours (7am-9am and 5pm-8pm).

Grab users had complained in April about being charged double or even four times the usual amount for a ride.

The transport minister, then Wee Ka Siong, said the surge in prices was due to a shortage of drivers, increase in demand and greater traffic congestion after Covid-19 travel restrictions were lifted.