In a statement to FMT, the convenience store chain said it viewed the matter seriously and was acting accordingly.

“Our team is investigating the incident with urgency and the staff (allegedly) involved has been placed off duty,” said FamilyMart Malaysia.

“FamilyMart does not tolerate any rude, unsafe or disrespectful behaviour towards anyone at our stores.”

It called for patience while the investigation is ongoing, adding that further action would be taken if necessary.

A 23-second video circulating on social media today showed a dispute between a delivery rider and a FamilyMart staff member, allegedly at the chain’s outlet in The Core, Kota Damansara.

In a post on X, a netizen claiming to be the rider said he asked the FamilyMart staff about his order and the staff member allegedly replied rudely before throwing soup at him.