The highway concessionaire said it has taken into consideration the public’s feedback on the problems caused by the RFID detection issues.

In a statement today, it said the measures include doubling up teams to assist customers at toll plazas, improving visibility of the RFID signage for the dedicated lanes and having personnel on hand with handheld devices to scan the tags if detection issues arise.

PLUS said that if further detection issues remain, a coupon for a full diagnostic test or a free replacement tag will be provided.

“Should the tag remain undetectable, a coupon for a full detection diagnostic at the nearest Touch ‘n Go fitment centre will be provided. If the tag still has detection issues after the test, Touch ‘n Go will replace it for free,” it said following public backlash over the congestion.

On Jan 15, PLUS opened at least one RFID lane at all 83 toll plazas along the North-South Expressway.

It said it recorded a migration rate of 10% of RFID transactions after that.

PLUS had previously said that RFID tags were already in use by about 1.5 million highway users on most highways, especially in the Klang Valley. The RFID sticker costs RM35.