Additionally, across Southeast Asia, the Saver delivery option helped consumers save a total of over RM81 million on delivery fees, as at August 2023.
Here’s the lowdown and further stats on how Malaysians saved with Grab:
Regionally, Grab completed approximately 80% more Saver deliveries in August 2023 compared to March 2023, partly due to the launch of the Saver delivery option in more cities.
Despite the longer delivery times, consumers in Malaysia, as well as the region, were satisfied with their orders. Amongst orders that had left a review, at least 96% received a 5-Star delivery-partner rating.
Malaysians love a good deal, so it’s only natural that the country which opted for Saver delivery the most, was Malaysia – making up around a third of all food orders. This was followed by Singapore, and then the Philippines, based on the proportion of Saver deliveries in each country.
Serving more Malaysians than ever before
As consumers are growing more accustomed to ordering in, Grab is enhancing its delivery options which allow them to serve a broader range of consumers.
“Saver delivery expands the range of consumers we’re able to serve – reducing fees, while making food delivery even more accessible for Malaysians. Our delivery options are based on the same principle, each one anchored on key drivers consumers think of when they order their meals.”
“Our aim is to serve all Malaysians, no matter where they are, and in every way we can – from those who are more budget conscious, to those who prioritise speed, and much more,” said Hassan Alsagoff, regional head of marketing, Grab Malaysia.
He added that Grab constantly looks for ways to provide even more value to their consumers, delivery and driver-partners, as well as merchant-partners.
Grab has made further updates to their app recently, offering consumers greater clarity to every order – showing when each user’s delivery fee is set and updates on their rides and deliveries in real-time.
To learn more about GrabFood’s Saver delivery option, including how it fared with consumers in other countries, visit Grab’s official blog, Inside Grab.